TF33 Customer Support Engineer (Hybrid), EastHartford, Connecticut

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EastHartford, Connecticut

Date Posted:



United States of America


PW100: East Hartford 400 Main Street, East Hartford, CT, 06118 USA

Position Role Type:


Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious. 

Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.

Innovation through diversity of thought. At Pratt & Whitney, we believe diversity of thought enables creativity, innovation, and a foundation for inclusion. By fostering an inclusive culture, we accept a shared accountability and responsibility to recognize, sponsor, coach, hire and promote talent equally. We welcome our employees to be their whole – best – selves at work because trust, respect and integrity, are a part of our DNA.

At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

Military Customer Support and Services is seeking a motivated individual to help enhance fleet readiness for customers operating TF33 engines, which are in service on the B-52 bomber, and other surveillance aircraft,

This customer support engineering (CSE) position is well-suited to an individual seeking to demonstrate and further develop his/her project management abilities while acquiring broad-based whole engine experience.

The successful candidate will inherit a diverse set of responsibilities and will work with other team members to focus on the effort.

Key Responsibilities:

Act as primary technical interface between Pratt & Whitney and all TF33 customers
Provide complete timely responses to customer and FSR technical questions and track in appropriate systems
Research technical issues and correct source data to resolve systems level issues, coordinate with program management and customers to implement solutions to improve engine safety and readiness
Support coordination and participate in company teams sent out to customer locations for special inspections, data collection, evaluation of designs, etc.
Author Position Papers to convey Pratt & Whitney’s technical and logistical recommendations to the field upon resolution of complex technical issues
Coordinate and present technical issues in support of customer meetings and conferences
Prepare & present Maintenance Awareness Briefing (MAB) briefings to USAF and foreign military services (FMS)
Assist with multiple projects focused on minimizing the rate of Unscheduled Engine Removals and improving the efficiency of depot maintenance to increase engine supportability

Basic Qualifications:

Bachelor’s degree with 5 years of prior relevant experience; OR an Advanced degree with 3 years of prior relevant experience
US Citizenship required due to government contracts

Preferred Qualifications:

The ability to communicate effectively, both written and oral
Former maintainer; people with hands on experience with the TF33 or similar engine experience

What is my role type?

In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment. This role is:

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. This means that responsibilities of the job need to be performed onsite on a regular basis.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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RTX Raytheon / Equal Opportunity Employer

JBRTX-01551367  2023.03.25

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FVR02 SKUUU, EastHartford, Connecticut EastHartford, Connecticut  ZC ZCCX