Support Service Lead, New Malden, London, Uk

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New Malden, London, UK

Requisition ID: R10082780
Category: Information Technology
Location: New Malden, London, UK
Citizenship Required: United Kingdom Citizenship
Clearance Type: Security Check (SC)
Telecommute: Yes-May consider hybrid teleworking for this position
Travel Required: Yes, 25% of the Time
Positions Available: 1

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people’s lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation’s history – from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they’re making history.

Your Opportunity to Define Possible. Our Opportunity to Deliver the Nation’s Security. Together.

Salary: £33,000 – £47,000

Role Clearance Type: You must be able to gain and maintain UK Government clearance

Location: Burlington House, New Malden, Kingston-Upon-Thames, London, UK.

About Your Opportunity:

Play a key role on Northrup Grumman UK’s Highest Profile programmes!

As the senior member of the support team you will be the pivotal role between our customer base, our product engineering teams and engineering management.    You will help provide our UK and international Defence and security customers with innovative, multi-domain C4ISR solutions. Our software is used throughout the world for military operations, homeland defence, crisis management and conflict resolution.

Your Benefits:

Flexible working schedules – we offer flexible and hybrid working arrangements. Talk to us at the application stage about any scheduling preferences you may have.
Flexible Benefits Package – choose which NGUKL benefits you want to satisfy your personal needs. Core Benefits provided for you are Healthcare, Dental, Life Assurance and Pension. Benefits you can flex include Critical Illness Cover, Health Cash Plan, and Health Assessments.
Employee Incentive Programme – exceptional performance is recognized through our annual incentive programme which is awarded to top performers who excel
Career Development – opportunity for ongoing professional development and career growth opportunities

Your Responsibilities:

Manage the service desk, service requests, incidents, problems and change requests in line with the relevant quality processes and SLA.
Establish strong working relationships between customers and Northrop Grumman teams so each understands the others’ activities, needs and priorities.
Collate support-related statistics and status reports and provide these as requested;
Supervise junior team members
Maintain the service desk tools and customer reference systems

Your Experience:

Strong track record within a service management environment and preferably qualifications in ITIL
Proven experience with audits and compliance in service management and Defence (or similar) environments
Agile and adaptable to changing technology environments and priorities
You will have strong interpersonal skills, and able to demonstrate ability to engage effectively with all audiences/stakeholders
Excellent Organisational skills, being adept at workload management and have the ability to prioritise appropriately to meet deadlines

Your Future Team:

We are a passionate and collaborative team that is striving to implement a progressive way of working in significant International Defence and Security programmes, respected by our Customers.   We are a diverse set of individuals that bring a wide range of process and technical knowledge that support each other in our agile and fast paced function. Our matrix structure promotes collaboration across the programmes, whilst giving us all the opportunity to learn and gain new experiences from others.

We believe that creating a team that values diversity and fosters inclusion is essential to great performance and we are proud to deliver quality systems to our customers.

Diversity is at the heart of our success. Our team share experience, knowledge and new thinking gained from a wide range of backgrounds perspective, culture, gender, race, age and many other elements across several industries. We welcome candidates from all backgrounds and particularly from communities currently under-represented within our industry. We treat everyone with respect and foster safe and inclusive environments.

About Our Responsibilities:

Our customers operate in unique environments which offer new and exciting challenges every day, cultivating a place where you can learn and thrive, working alongside the best minds in industry. We’ll give you space to develop your career, where your ideas can shape the future of our dynamic business. 

We promote collaboration to achieve more than we could imagine, together. And within a respectful and inspirational environment, we value what you say and do.

How to Apply:

Interested in our opportunity?

Yes – then simply submit your application online. Your application will be reviewed by one of our expert recruiters who’ll then respond advising you of the outcome and next steps for successful candidates.

Possibly, I’d like to find out more – email to connect with one of our Sourcing Specialists who will be happy to support you with any enquires.

Background checks and potentially security clearance form part of the recruitment process, our team will inform you of the procedures when required.

Northrop Grumman UK:

Work with a global brand that makes a real contribution to our nation’s security and future. At Northrop Grumman UK, the brightest minds come together to push the boundaries and Define Possible. As leaders in the digital transformation of Aerospace, Defence and Intelligence we are providing ground-breaking outcomes for our customers.

UK Defence Business:

Our UK Defence business is a Sovereign systems centre of excellence. As well as developing and supporting UK wide and internationally deployed multi-domain command and control systems, our work is critical to the modern backbone of the UK Defence and multiple NATO partners. We pioneer – with fierce curiosity, dedication, and innovation, we seek to solve the world’s most challenging problems.

Find out more:

Northrop Grumman is committed to equality and diversity in our workplace. Northrop Grumman provides equal employment opportunity to all employees and applicants without regard to an individual’s protected status, including race/ethnic origin, color, nationality, national origin, ancestry, sex/gender, gender identity/expression, gender reassignment, sexual orientation, marriage/civil partnership, pregnancy/maternity, religion or belief, creed, age, disability, genetic information, or any other protected status or characteristic.

Northrop Grumman / Equal Opportunity Employer

JBNGJ-R10082780 2023.01.14

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MMDUU, FVR06 SKUUU, New Malden, London, UK New Malden, London, UK  ZC