El Paso, Texas
REQ#: RQ145434
PUBLIC TRUST: OTHER
REQUISITION TYPE: PIPELINE
YOUR IMPACT
Own your opportunity to manage the network that makes mission success possible. Make an impact by using your skills to deliver “One GDIT Network” for our clients.
JOB DESCRIPTION
We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important.
GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being rusted to deliver your best every day.
We think. We act. We deliver. There is no challenge we can’t turn into opportunity. And our work depends on a Part-Time Customer Support Professional joining our rapidly growing team of contact center professionals in El Paso, TX.
At GDIT, people are our differentiator. As a PART-TIME CUSTOMER SUPPORT PROFESSIONAL, you will be trusted to utilize your root cause analysis and problem solving skills to manage inbound calls in our state-of-the-art contact center. In this role, a typical day will include:
Answering incoming phone calls on behalf of client; providing accurate and appropriate information to callers
Assisting customers by researching issues, exploring answers, and providing information and alternative solutions
Placing outbound customer service or customer satisfaction calls, as required by client
Completing call guides; gathering and verifying required information
Adhering to established customer service and documentation standards within required time frames
REQUIRED QUALIFICATIONS:
High school diploma or G.E.D.
Zero or more years of customer service or other telephone experience
Texas resident living within a 60 mile radius of our El Paso facility
Ability to read, write, and speak Spanish and English fluently
Ability and willingness to work and train onsite as required
Ability and willingness to work any part-time shift during our hours of operation (M-F, 6 am – 7 pm)
Access to high speed wired internet connection
Access to a quiet work environment free from distractions
Ability to pass a criminal background check, drug screening, and credit check
US Citizenship
PREFERRED QUALIFICATIONS:
One or more years of contact center experience highly preferred
Demonstrated experience adhering to contact center scheduling
WHAT GDIT CAN OFFER YOU:
Competitive pay plus benefits
M-F work schedules, no weekends, no late nights
An opportunity to support a mission that keeps our nation safe and secure
PLEASE NOTE: Initial classroom and on-the-job training will be provided ONSITE. After training, employees will continue to work onsite and may be given the opportunity to work remotely in the future.
GDIT CAREERS
Opportunity Owned
Not sure this job’s the one for you? Check out our other openings at gdit.com/careers.
Applying for a career in GDIT’s Engagement Center is as easy as 1…2…3. To learn more about GDIT’s Help Desk or Call Center positions and our candidate application process please call 833-GDIT-123.
#CEELPASOCC
#CISEG
#ITCContactCenter
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None
GDIT / Equal Opportunity Employer
JBGDJ RQ145434 2023.05.06
Public Trust, CLZPT, SKLNG, — SKUUU, El Paso, Texas El Paso, Texas ZC ZCCX
