Customer Service Specialist (Onsite), Peabody, Massachusetts

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Peabody, Massachusetts

Date Posted:



United States of America


HMA02: Engine Comp (TFT) – Peabody Peabody Industrial Center, Peabody, MA, 01960 USA

Position Role Type:


At our Peabody, MA, MRO facility, we specialize in the repair and special processing of Turbine Module jet engine components. As a Customer Service Specialist, you will be the face of our organization, interacting daily with internal and external customers, representing the voice of the customer to provide excellent customer service.

This position is responsible for interacting with customers in all aspects of customer service to achieve a superior level of customer support and satisfaction. Responsibilities include customer and business transactions involving pricing, quotes, invoicing, delivery information, and other customer related inquiries.


The work associated with this position will be performed onsite

Primary Responsibilities: 

Responsible for end-to-end customer interaction and service satisfaction.
Responsible for incoming pricing, job quotes, invoice processing, answering customer inquiries & repair updates, order status and maintaining records of customer interactions & transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Responsible for customer and business transactions, such as handle incoming purchase orders, including reviews and discrepancy resolution, etc.
Generating customer quotes, including updating quotes as new findings arise, and communicating closely with customers.
Process orders, invoices, certificates of conformity, dispositions, and shipping reports, and weekly status reports.
Process and/or forward technical problems to Quality, Engineering, and/or productions teams.
Track open trouble orders to resolution.
Interface with Operations, Quality, Engineering, and management.
Take part in team zoom meetings, trainings, and site communications.

Basic Qualifications: 

Bachelor’s degree and 5 years of prior relevant experience OR  
Advanced Degree in a related field and minimum 3 years of experience OR 
In absence of a degree, 9 years of relevant experience is required  
Must be a U.S. Person/Permanent Resident “Green Card” holder

Preferred Qualifications: 

Experience with ERP Systems (SAP), & digital communications in a network environment.
Familiarity working with customer portals

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market. 

We make modern flight possible for millions of travelers and our military every second.  Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our emergency power generation systems or creating a positive in-flight experience through reliable cabin pressure controls and quieter engines, Power & Controls focuses on delivering a best-in-class experience to our customers. We hire the top people in the industry. Their ideas drive our performance, and their integrity keeps our customers happy. Join us as we take flight! 

Collins Aerospace Diversity & Inclusion Statement: 

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.  


* Please consider the following role type definitions as you apply for this role. 

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. 

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite.  Ratio of time working onsite will be determined in partnership with your leader. 

Remote: Employees who are working in Remote roles will work primarily offsite (from home).  An employee may be expected to travel to the site location as needed.   

Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings. 

Some of our competitive benefits package includes:   

Medical, dental, and vision insurance  
Three weeks of vacation for newly hired employees  
Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option  
Tuition reimbursement program 
Student Loan Repayment Program  
Life insurance and disability coverage  
Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection 
Birth, adoption, parental leave benefits 
Ovia Health, fertility, and family planning  
Adoption Assistance           
Autism Benefit  
Employee Assistance Plan, including up to 10 free counseling sessions  
Healthy You Incentives, wellness rewards program 
Doctor on Demand, virtual doctor visits  
Bright Horizons, child and elder care services 
Teladoc Medical Experts, second opinion program  
 And more!  

Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen. 


Background check and drug screen required (every external new hire in the U.S.) 
Drug Screen only performed on re-hires who have been gone for more than 1 year  

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other — propel us all higher, again and again.  

Apply now and be part of the team that’s redefining aerospace, every day.

Employee Referral Eligible 


Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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RTX Raytheon / Equal Opportunity Employer

JBRTX-01599895  2023.03.25

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SKADM, FVR04 SKUUU, Peabody, Massachusetts Peabody, Massachusetts  ZC ZCCX