Airline Support Manager, ChulaVista, California

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ChulaVista, California

Date Posted:



United States of America


HCA21: Aerostructures – Chula Vista 850 Lagoon Blvd, Chula Vista, CA, 91910 USA

Position Role Type:


Collins Aerospace is looking for an Airline Support Manager (ASM) who will work as the technical field representative between Collins Aerospace and our IATA I airline customers (IATA I: International Air Transport Association, Region One – The America’s). Airline Support Managers act as the primary liaison between our airline customers and our Collins Aerostructures’ Aftermarket Support Organization.

**Position currently works in a hybrid capacity (onsite & offsite), with the position located at our Chula Vista facility.**

Primary Responsibilities

Interface directly with airline personnel at all levels to ensure exceptional customer experience
Provide time bound technical support including technical inquiry resolution, product updates, maintenance troubleshooting, and training to airline customers
Travel regionally to make onsite customer visits. Developing and maintaining airline relationships that will ensure a strong positive customer experience
Support Operator/OEM/Industry conferences with technical service/support and nacelle solutions
Provide and encourage airline customer participation in customer surveys and manage improvement actions stemming from results
Collaborates with other Aftermarket support functions i.e., AMTS, MRO & SPARES to ensure coordinated customer response for both technical and commercial solutions
Recommend maintenance, repair and overhaul services
Participate in customer Entry Into Service (EIS) and Initial Provisioning conferences to assist with customer product familiarization  
Partner with airlines to support field and fleet data collection
Identify and implement continuous improvement initiatives and develop standard process / job instructions
Able to travel up to 25% domestically and internationally

Basic Qualifications

Bachelor’s degree and 8 years of prior relevant experience OR
Advanced Degree in a related field and minimum 5 years experience OR
In absence of a degree, 12 years of relevant experience is required
Experience with Continuous Improvement Tools
Able to communicate and make presentations to senior level leadership
Able to read Engineering Drawings
Experience managing multiple projects simultaneously
Experience with customer engagement
Must be a U.S. Person/Permanent Resident “Green Card” holder.

Preferred Qualifications

Possess Nacelle / Engine component knowledge and understands manuals (AMM, CMM, IPC, SRM)
Proficient in Spanish both verbal and written
TeamCenter, SharePoint, SAP, CATIA experience
Analytical skills including tools such as: Excel, Power BI, Tableau or other data analytical software
Experience with CRM software: MS Dynamic or other software’s
Experience with Lean, Six Sigma or ACE
Flexible and motivated with strong relationship building skills – internally and externally with both customers and suppliers

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

Our Advanced Structures team leverages advanced materials and additive manufacturing to develop complex interior and exterior solutions. These solutions ensure structural integrity of the aircraft, help aircraft take off and land, stay trim in the air, move forward, carry cargo and conduct rescues. We delight our customers with superior products and best-in-class service. Our global team is committed to continuous improvement – we work hard to make our solutions lighter-weight, stronger and more technically advanced, so that plane travel can be safer, more affordable and more sustainable in the years to come. We are looking for the best and brightest to fly and land with us! 

Collins Aerospace Diversity & Inclusion Statement

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.


* Please consider the following role type definitions as you apply for this role.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite.  Ratio of time working onsite will be determined in partnership with your leader.

Remote: Employees who are working in Remote roles will work primarily offsite (from home).  An employee may be expected to travel to the site location as needed. 

Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.

Some of our competitive benefits package includes:

Medical, dental, and vision insurance
Three weeks of vacation for newly hired employees
Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
Employee Scholar Program, tuition reimbursement program
Life insurance and disability coverage
Optional coverages you can buy: Pet Insurance, Home and Auto, additional life insurance, accident insurance, critical illness insurance, group legal
Ovia Health, fertility and family planning
Employee Assistance Plan, including up to 5 free counseling sessions
Incentives for a Healthy You
Bright Horizons, back-up child / elder care and college coach resources
Autism Benefit
Doctor on Demand, virtual doctor visits
Adoption Assistance
Teladoc Medical Experts, second opinion program
And more!

Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.


* Background check and drug screen required (every external new hire in the U.S.)

* Drug Screen only performed on re-hires who have been gone for more than 1 year

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other — propel us all higher, again and again.

Apply now and be part of the team that’s redefining aerospace, every day.

The salary range for this role is $98,000.00 to $206,000.00; however, Raytheon Technologies considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, education/training, and key skills.

The salary range for this role is 94,000 USD – 196,000 USD; however, Raytheon Technologies considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, education/training, and key skills.

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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RTX Raytheon / Equal Opportunity Employer

JBRTX-01594891  2023.03.25

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FVR04 SKUUU, ChulaVista, California ChulaVista, California  ZC ZCCX