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Lahaina HI 96761
Immersive Wisdom, provider of a 3D remote virtual ops center platform for distributed operations, is seeking a SOF (Special Operations Forces) INDOPACOM / Asia-Pacific Subject Matter Expert (*TS security clearance required*) to join our growing organization. You will work closely with customers, potential customers, and our broader team, to drive the broad adoption of Immersive Wisdom’s platform.
**Candidates should be located in Hawaii or willing to relocate immediately.**
The Role
- Understand each customer s mission sets and operational processes in order to seamlessly integrate Immersive Wisdom into their workflow
- Serve as a lead customer interface during engagements
- Drive product adoption, renewal, and customer satisfaction by bringing value to customers every day
- Accountability for driving revenue through customer expansion
- Ensure all client needs are met, solving issues at the lowest level and knowing when to escalate
- Learn Immersive Wisdom systems used to support and engage customers throughout the customer lifecycle
- Proactively drive adoption and ensure ongoing client satisfaction and retention
- Understand the Immersive Wisdom solution and be able to articulate the features and benefits to provide appropriate solutions for specific customer needs
- Provide customers with expertise on the Immersive Wisdom platform and highlight key features and functionality enabling the customer to achieve their objectives
- Ensure seamless onboarding and account setup for customers
- Maintain accurate customer satisfaction and usage data on assigned customers
- Collect customer feedback and clearly articulate product recommendations for Immersive Wisdom product development
- Continuously drive tactical efficiency and improvements for the Mission Success organization
- Willingness to travel >50%
Desired Skills and Experience
- Active Security Clearance (TS)
- Bachelor’s degree or equivalent relevant experience in a related field
- Department of Defense experience or client-facing or product experience with a strong interest in supporting customers in the DoD and IC
- Familiarity with Enterprise Software, SaaS, or other technology related experience a plus
- Creative, resourceful, detail-oriented, and highly organized
- Outstanding communication and presentation skills
- Tech savvy with the ability to learn new software and CRM tools
- Ability to communicate complex concepts to a wide range of audiences, including technical and non-technical customers
- High level of accountability and the ability to execute on multiple and competing projects and deadlines
- Detail-oriented with excellent organizational skills and a strong focus on delivering the best possible client experience
- Self-starter who thrives under ambiguity in a fast-paced, deadline-oriented environment
- Passion for driving business value to customers through software development and new technology
- Proven development of excellent client relationship skills
- Strong work ethic and ownership of both company and client goals/objectives, focused on understanding, meeting and exceeding customer expectations.
ELIGIBILITY FOR SECURITY CLEARANCE REQUIRED FOR THIS POSITION: STATUS OF US CITIZEN REQUIRED. IMMERSIVE WISDOM, INC. (THE COMPANY ) PROVIDES EQUAL EMPLOYMENT OPPORTUNITY WITHOUT REGARD TO AN APPLICANT S RACE, COLOR, SEX, PREGNANCY, ANCESTRY, NATIONAL ORIGIN, AGE, DISABILITY, MEDICAL CONDITION, GENETIC INFORMATION, RELIGION, CREED, MARITAL STATUS, MILITARY OR VETERAN STATUS, OR ANY OTHER CHARACTERISTIC PROTECTED BY APPLICABLE LAW.
About Us
Immersive Wisdom offers a 3D remote virtual ops center platform for distributed/disaggregated operations that allows geographically dispersed personnel to effectively collaborate and act without having to be physically together.
The Immersive Wisdom platform brings together existing sensor feeds, enterprise applications, maps, 3D data, geospatial sources, and video streams into a synchronized real-time, interactive virtual 3D operations center, accessible worldwide, even in low-bandwidth environments, across existing Desktops, browsers, as well as VR/MR, and Touch Tablets. Distributed users can interact via real-time sharing, presentation, annotation, and data query tools, and via live voice & chat, providing remote physical presence and real context.
Today, we work with some of the most exciting customers in the world.
Associated topics: security clearance, security investigation, single scope background investigation, ssbi, top secret, ts
Immersive Wisdom / Equal Opportunity Employer / 25365229878-1929746b5e8cd JBTLR
